Who we are
Streameow ("Streameow", "we", "us" or "our") makes two cross-platform media players, Streameow and Streameow Pro, for phones, tablets, desktop computers and Smart TVs. Both apps let you load your own playlist and watch your own live TV, movies & series. We do not provide, sell, host or include any channels, content, media or playlists — you add your own from a provider you already have a relationship with.
This policy covers both apps, on every device they run on, and this website. It explains what personal data we collect when you use them, how we use it, who we share it with, and the rights you have over it. If anything here is unclear, please contact us — we're happy to explain.
The short version
What you actually need to know
We collect the bare minimum to run your licence: your email, your licence key, the device ID of each activated device, and the playlist URL you choose to add — plus the favourites and watch progress the app syncs between your devices. To buy a licence you message our team on Telegram and pay through a method they offer you — we never need your card details. We keep some basic technical logs to keep the service secure and reliable. We do not sell your data, and you can ask us to access or delete it at any time.
What data we collect & why
We only collect what we need to deliver your licence — a one-time lifetime licence, or a time-limited one that runs for a set period — run your free trial, and keep the service working. Here is everything we hold, the reason we hold it, and our lawful basis for doing so under data-protection law (such as the GDPR).
| Data | Why we collect it | Lawful basis |
|---|---|---|
| Email address | To send your licence key, identify your account, handle activation and trial reminders, and reply to support requests. | Performance of a contract; legitimate interests |
| Licence key | To issue, validate and manage your licence — a one-time lifetime licence, or a time-limited one and the date it ends — and the number of devices it covers. | Performance of a contract |
| Device ID | To activate the player on a specific device, enforce the per-device licence limit, and run the 7-day free trial fairly. | Performance of a contract; legitimate interests |
| Playlist URL | To load the playlist you choose into the player so it can display your own live TV, movies & series. We do not inspect, resell or share its contents. | Performance of a contract |
| Provider sign-in details | If you sign in to your media provider with a username and password, they are part of the playlist URL the app saves to our licence server and of the stream URLs in your continue-watching list. They are also sent as the identity the app syncs your favourites and watch progress under; for that identity our server stores only a one-way hash (SHA-256). Saved playlist and stream URLs are stored as the app sends them, and our support staff can see them when helping you. From version 1.0.22 the apps for Android and computers ask you first ("Save your playlist and favourites to your account?") and send none of this until you allow it; you can turn it off at any time in Settings. Earlier versions, and the apps for LG, Samsung and Roku TVs, send it when you sign in. | Performance of a contract |
| Favourites | The channels, movies and series you mark as favourites — their IDs at your provider and their titles — synced through our licence server, if you allow it, so they follow you to your other devices signed in to the same provider account. | Performance of a contract |
| Watch history | Your continue-watching list: for each title, its stream URL, title, poster image URL, length and how far you got — synced through our licence server, if you allow it, so you can pick up where you left off on another device signed in to the same provider account. | Performance of a contract |
| Upload code | An 8-character code the app creates for each device and registers with our licence server. It proves that a playlist you add from our website, or from another of your devices, is meant for that device — no account needed. | Performance of a contract; legitimate interests |
| Approximate country | The country your connection comes from, worked out by our server from your IP address — the app never reads your device's location. We store it with each device's licence and trial records and use it to prevent abuse and to count devices per country. | Legitimate interests |
| Scanner diagnostics (Android apps) | Both Android apps include Google's QR-code scanner (ML Kit, part of Google Play services), which sends Google information about the scanner: performance and error data, the device's make, model and Android version, the app's name and version, and a per-installation identifier. Google uses it for diagnostics and usage analytics, to maintain the scanner and to detect misuse. The camera image is processed on your device and is never sent to us or kept by Google, and we do not receive this data. | Legitimate interests |
| Basic technical logs | IP address, approximate region, device/app version and timestamps — used to secure the service, prevent abuse, and fix bugs. | Legitimate interests |
| Support messages | The content of your messages to us on Telegram, in the on-site chat or by email, so we can help you and keep a record of the conversation. | Legitimate interests |
| Payment records | For each payment: the licence and plan it paid for, the amount and currency, how you paid, any reference that identifies the payment, the date, and the account it belongs to — to issue and manage your licence and to meet tax and accounting rules. | Performance of a contract; legal obligation |
We do not ask for, and have no need for, sensitive personal data. Please don't send us information we haven't asked for.
How we use your information
We use the data above only for clear, limited purposes:
- To deliver your licence — issuing your key, starting your free trial, and activating Streameow on your devices.
- To run the player — loading the playlist URL you added so the app can play your own channels, movies & series.
- To support you — answering questions over Telegram, on-site chat and email, arranging payments, and recovering access to your account.
- To keep things secure — detecting fraud and abuse, enforcing per-device limits, and protecting the service.
- To improve Streameow — diagnosing errors and understanding which features need attention, using aggregated, non-identifying signals where possible.
- To meet legal obligations — such as keeping the records required for tax and accounting.
We do not use your data for advertising profiling, and we do not make automated decisions that produce legal effects about you.
Payments are arranged with our team
To buy or renew a licence, you message our support team on Telegram, and they send you the payment methods available to you. You then pay through the method you choose, and that payment service handles your payment details under its own terms and privacy policy. We never need your card number, CVC or banking password — please don't send them to us in a chat.
For each payment we keep a record: the licence and plan it paid for, the amount and currency, how you paid, any reference that identifies the payment (such as a transfer or wallet reference), the date, and the account it belongs to. We keep it to issue and manage your licence, to help you if something goes wrong, and to meet tax and accounting rules.
We never sell your data
We do not sell, rent or trade your personal data to anyone, and we never share it with advertisers or data brokers. The only parties that ever receive your data are the ones listed under Who we share data with, and only for the purposes described there.
Cookies
Our website uses a small number of cookies and similar technologies — mainly to keep you signed in, remember your preferences, and understand how the site is used so we can improve it. We do not use cookies for cross-site advertising.
For the full list, what each cookie does, and how to control them, please see our Cookie Policy.
Who we share data with
We share data only where it is needed to run Streameow:
- Hosting & infrastructure providers — to run our licensing service and store account data securely, under contracts that require them to protect it.
- Email & support tools — to send your licence key and operate our on-site chat and email support, under the same kind of contract.
- Telegram — our sales and support desk runs on Telegram. What you send us there, with your Telegram name and username, is handled by Telegram under its own privacy policy.
- The payment service you choose — you pay through one of the methods our team offers you, such as a bank transfer or a mobile wallet. That service handles your payment under its own terms and privacy policy; we see only what we need to confirm the payment.
- Google, in the Android apps — the QR-code scanner in both Android apps is Google's ML Kit scanner. Google receives the scanner diagnostics described in the table above and uses them under its own terms; see Google's ML Kit data disclosure.
We may also disclose data if we are legally required to do so, to protect our rights or the safety of others, or as part of a business transfer (for example a merger), in which case we'll ensure your data stays protected under this policy.
How long we keep your data
We keep your data only for as long as we need it. Your licence is either a one-time lifetime purchase or a time-limited licence you can renew, so we retain your account details (email, licence key and activated device IDs) for as long as the licence is active — and, for a time-limited licence, after it ends so it can still be renewed. That lets us keep validating it and help you if you reinstall or change devices.
- Account & licence data — kept for the life of the licence; deleted on request once it is no longer needed to operate it.
- Playlist URL — kept while it is saved to your account; removed when you delete it or close your account.
- Device and sync records — saved playlist URLs, synced favourites and watch history, each device's upload code, trial records and the optional contact email you enter in the app have no automatic expiry: they are kept until they are deleted, and you can ask us to delete them at any time.
- Security history — the record of upload-code recoveries for a device (with the date, IP address and country of the most recent ones) and the record of blocks and bans on a device are each kept for 365 days after their latest entry, then deleted automatically.
- Restorable deletions — when our team deletes a licence key, trial, playlist or upload code, unbinds a device or bans one (and when a PIN-locked playlist is removed), a copy is kept in a trash for 10 days so a mistake can be undone, then deleted automatically.
- Technical logs — the counters our licence server keeps against an IP address to limit repeat free trials and abuse expire on their own within 30 days; request logs held by our hosting and network providers are kept for the periods those platforms set.
- Payment & invoice records — retained as long as required by tax and accounting law.
How we protect your data
We use appropriate technical and organisational measures to keep your data safe — including encryption in transit (HTTPS), access controls that limit who can see your data, and storing licence and account data on reputable, secured infrastructure. No system is ever perfectly secure, but we work to protect your information and to keep what we collect to a minimum. One connection is outside our control: if your own media provider uses plain HTTP rather than HTTPS, the app's traffic to that provider — including the sign-in details in its links — is not encrypted, because the app can only connect the way your provider allows.
Your rights
Depending on where you live, you have rights over your personal data, including the right to:
- Access — get a copy of the data we hold about you.
- Rectify — correct data that is wrong or out of date.
- Delete — ask us to erase your data ("right to be forgotten"), subject to records we must keep by law.
- Port — receive your data in a portable format.
- Object or restrict — object to certain processing, or ask us to limit it.
- Withdraw consent — where we rely on consent, you can withdraw it at any time.
To exercise any of these, just contact us using the details below. We'll respond within the timeframes required by law (usually within 30 days). You also have the right to complain to your local data-protection authority.
International transfers
Streameow and our providers may process data in countries other than your own. Where we transfer personal data across borders, we rely on appropriate safeguards — such as standard contractual clauses or providers certified under recognised frameworks — to make sure your data stays protected to the standard described in this policy.
Children
Streameow is not directed at children and is intended for adults who manage their own streaming subscription. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time — for example if we add a feature or change a provider. When we do, we'll revise the "Last updated" date at the top of this page, and for significant changes we'll give you reasonable notice. Please check back occasionally.
Contact us about privacy
For any privacy question or to exercise your rights, reach out and we'll help. The fastest ways to reach a human:
Streameow is a media player only. It does not provide, sell, host or include any channels, content, media or playlists — you add your own playlist from your own licensed provider.